What are the latest technological developments in casting and refining at Palloys?
In the past year, Palloys has extensively increased its casting and refining capacity to handle the additional volume. Palloys has also doubled its CAD and CAM printing capability to better manage the increased demand and casting capacity. All Palloys metals and refining services are completed by our sister company, ABC Refinery. In this way, from our casting alloys to our fabricated metal supply Palloys is the only jewellery manufacturer that can trace its precious metals supply directly to its primary source.

ABC Refinery is the largest independent precious metals refining facility in Australasia. ABC Refinery is the benchmark in Australian eco-friendly refining. In 2021, it invested in new eco-friendly refining technology including an additional 175kg acidless separation (ALS) refining technology to service the value-added demand. ALS is the world’s most environmentally safe refining technology and produces no noxious residue. ABC Refinery is the only Australian refinery that employs this technology.  

In July 2020, the palloys.com all-in-one digital platform was launched. The website provides live estimates for CAD files, customers can now receive immediate pricing for their jewellery design projects. This means our clients can provide their customers with accurate and reliable quotes instantaneously.

How has the Palloys all-in-one digital platform been received and have there been any updates to its functionality?
palloys.com is significantly outperforming the previous website and has already exceeded expectations within the business and industry. Palloys’ customers can now order a customised piece including certified diamonds online and receive them as a raw cast, semi-finished or fully finished. We also offer desprue and tumble options for castings which have been very popular since launching the website. We have seen online orders for the jewellery division more than double in the new year as more people adopt the platform. The convenience of making orders after hours and saving time on the phone when they can be servicing customers has been an incredible benefit to our clients.

The most significant update since our launch has been our post-paid cart functionality. This means our clients are now billed when their order is dispatched and the final metal weights are finalised. 

How have precious metal prices impacted demand for refining services at Palloys over the past six months?
The combination of precious metal prices and Covid-19’s effects on business particularly within the jewellery industry has significantly increased the demand for Palloys’ refining services. Palloys refining jobs and scrap metal buyback numbers have both increased over the past six months. As a result, Palloys now offers very competitive pricing and faster turnarounds.

ABC Refinery is Australia’s only independent LBMA, SGE and COMEX accredited refinery supported by Australia’s only NATA, ISO, IEC, SA and ILAC accredited refining technology. Our ABC Refinery accreditations and reputation of a high-quality service has enabled us to increase our market share to 30% gold and 70% silver in the Australian market. We are now refining 100 tonnes of gold and +500 tonnes of silver per annum.